PlayOJO Privacy Policy

At Play OJO, we take your privacy seriously and we are committed to protecting every piece of personal data you share with us when you register, log in or play across our online casino, bingo rooms and mobile app. This PlayOJO Online Casino privacy policy explains what information we collect, how we use it, who we share it with, and what rights you hold as a data subject. By creating an account or using playojo, you confirm that you have read and understood how we handle your data.

Who We Are

Our services are operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with a registered address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Deposit and withdrawal processing for UK players is carried out by Skill On Net Limited, registered in the UK under No. 14264775, Suite A, 4-6 Canfield Place, London NW6 3BT. We hold a licence issued by the UK Gambling Commission (account number 39326) and we are subject to English law, with the courts of England having sole jurisdiction over any disputes concerning your data or your use of playojo casino. In other regulated territories we may operate under Skill On Net PT Ltd, licensed by the Malta Gaming Authority, or through local licences such as the German GGL permit.

Information We Collect

When you register for a play ojo login, deposit funds, or contact our support team, we collect a range of personal information necessary to verify your identity, process transactions and comply with our licensing obligations.

• We collect your name, date of birth, postal address, email address and phone number when you register.
• We gather identity verification documents such as a passport, driving licence or utility bill to meet our anti-money laundering and Know Your Customer requirements.
• We record your payment details, including card information, e-wallet identifiers and bank account data used for deposits and withdrawals.
• We track your gaming activity, including games played, stakes placed, wins, losses and time spent using our platform.
• We log technical data such as your IP address, device type, browser, and operating system whenever you access playojo app or our desktop site.
• We capture communications you send us through live chat, email or telephone for quality and dispute-resolution purposes.

How We Use Your Data

Here at PlayOJO, we use your personal information for a number of legitimate purposes tied directly to running a regulated PlayOJO Online Casino. We use your data to verify your age and identity before allowing you to play, to process deposits and withdrawals, and to detect and prevent fraud or problem gambling behaviour. Our team also uses your data to administer our OJO Levels loyalty programme, OJOplus cashback, Kickers offers and other promotions, ensuring that rewards such as free spins and free bingo tickets are credited correctly to the right playojo casino login. We may use your contact details to send you service messages, account notifications and, where you have opted in, marketing communications about new promotions, playojo bonus offers or upcoming bingo events.

Welcome to Play OJO Casino's data practices explained further: we also use aggregated and anonymised data to improve our games library, our website performance and our mobile app experience. Where you contact us to leave feedback or write playojo reviews, we may use anonymised extracts to improve our services, without identifying you personally.

Legal Basis for Processing

We rely on several legal grounds to process your data, in line with applicable data protection law, including the UK GDPR and the Data Protection Act.

• We process data to perform our contract with you once you accept our terms and conditions upon registration.
• We process data to comply with our legal and regulatory obligations, including licensing conditions imposed by the UK Gambling Commission.
• We process data based on our legitimate interests, such as preventing fraud, improving our platform and operating loyalty schemes.
• We process data based on your consent where required, for example for certain marketing communications, which you may withdraw at any time.

Cookies and Tracking

At PlayOJO Online Casino, we use cookies and similar tracking technologies to recognise your device, remember your preferences, and keep you securely logged into your playojo casino login session. Cookies also allow us to measure the performance of our website, personalise the content you see, and support the functionality of playojo live chat. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including automatic playojo uk login and personalised offers.

Sharing Your Information

Our Play OJO platform shares personal data only where necessary and permitted by law. We may share your information with:

• Payment providers, including PayPal, Paysafe, Visa, Mastercard and Open Banking partners, to process deposits and withdrawals.
• Identity verification and fraud prevention agencies to confirm your age and identity.
• Regulatory bodies such as the UK Gambling Commission, where we are legally required to report information.
• eCOGRA, our authorised Alternative Dispute Resolution provider, if a complaint escalates beyond our internal process.
• IT service providers, cloud hosting partners and analytics companies that support our systems and our PlayOJO app infrastructure.

Our PlayOJO group companies, including entities operating under related brands in other jurisdictions, may also process your data where necessary to deliver our services consistently across markets. We do not sell your personal data to third parties for their own marketing purposes.

International Transfers

Because we operate across multiple regulated markets, your data may be transferred outside the UK or European Economic Area. When you use casino playojo services from a country outside the UK, we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your information in line with applicable law.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterwards as required by our regulatory obligations, typically five years from account closure, unless a longer period is required by law or to resolve disputes. Financial and identity verification records are retained in line with anti-money laundering regulations. Where you have accumulated an unredeemed OJOplus balance, related account data is kept until any applicable inactivity period, currently 180 days, has passed.

Your Rights

You have a number of rights concerning your personal data, and we at PlayOJO respect and facilitate these wherever legally required.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request that we erase your data, subject to our legal and regulatory retention obligations.
• You can object to or restrict certain types of processing, including direct marketing.
• You can request a copy of your data in a portable format.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, or if you have questions about your play ojo login, your data, or this policy, you can contact our support team at support@playojo.com, available via email and through playojo live chat, which operates 24/7 once you are signed in.

Data Security

We at PlayOJO Casino apply industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Player funds are held separately from operational funds at Barclays, meeting the Gambling Commission's medium protection segregation level, and our systems undergo regular audits, including independent testing of our random number generator by iTech Labs.

Children and Underage Access

Our services are strictly restricted to individuals of legal gambling age. We do not knowingly collect personal data from minors, and we apply robust age-verification checks at registration and before allowing withdrawals from playojo casino accounts.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. Any material changes will be communicated to you through our website or by email before they take effect. We encourage you to review this page periodically to stay informed about how we protect your data across our PlayOJO Online Casino, our bingo product, and our mobile app.