PlayOJO Terms and Conditions

Welcome to PlayOJO Casino. These terms and conditions govern your use of our website, our casino games, our bingo rooms and all related services offered under the PlayOJO brand. By creating an account with us, completing the playojo login process and playing on our platform, you agree to be bound by the terms set out below. We recommend reading this page carefully before you deposit or play, as it explains our licensing, your rights, our bonus rules and how we handle deposits, withdrawals and disputes.

Who We Are

PlayOJO Casino is owned and operated by Skill On Net Ltd, registered in Malta under company number C50024, with a registered office at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex, Malta. Our deposit and withdrawal processing for UK players is supplied by Skill On Net Limited, registered in England and Wales under number 14264775, with offices at Suite A, 4-6 Canfield Place, London NW6 3BT. We operate over 40 casino brands in the UK and hold three separate UK gambling licences covering casino, bingo and gambling software supply. Outside the UK, we also trade as PlayUZU across Spain, Mexico, Peru and other South American markets, and we operate playojo.de under a German virtual slot machine permit issued by the Gemeinsame Glucksspielbehorde der Lander.

Our Licence and Regulation

We hold a licence issued by the UK Gambling Commission, account number 39326, granted to Skill On Net in 2014. English law governs these terms, and the courts of England have sole jurisdiction over any dispute arising from your use of our services. Our random number generator is independently audited by iTech Labs, and we hold player funds separately at Barclays, meeting the Gambling Commission's medium level of funds protection. If we cannot resolve a complaint to your satisfaction, eCOGRA is our authorised alternative dispute resolution provider.

Eligibility and Registration

To register a play ojo casino account, you must be at least 18 years old and physically located in Great Britain at the time of play. We only permit players from Great Britain to access our UK casino and bingo site, and new players registering from Northern Ireland are excluded from our bingo welcome offer. You may only hold one account with us, and every deposit must be made using a payment method registered in your own name.

Account Currency

We default new accounts to GBP. Once set, your account currency cannot be changed. However, if your first deposit is made in EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR or RUB, we will automatically update your account to reflect that currency.

Deposits and Withdrawals

We accept PayPal, Paysafe, Visa, Mastercard, Open Banking, Apple Pay and a range of other debit card options. The minimum deposit across every method is £10, or the local equivalent in your account currency. Some payment options may carry a deposit fee, which we always display clearly in the cashier before you confirm a transaction.

There is no minimum withdrawal amount on any method we offer. For withdrawal requests under £5, we reserve the right to issue payment by cheque instead. We operate a closed-loop withdrawal system: if your original deposit method cannot accept a withdrawal, we require full verification of an alternative method held in your own name before releasing funds. Wire transfer withdrawals carry a £10 fee, waived on amounts over £500, while card and e-wallet withdrawals are free. We only process withdrawal requests submitted through the withdrawal page in our software; we cannot accept withdrawal instructions by e-mail or telephone.

Our stated aim is to process all play ojo withdrawal times within a few hours, and we successfully process 95% of withdrawals within minutes. Wins of £5,000 or more, and all jackpot wins, are subject to additional verification and may take longer. If a withdrawal cannot be completed to your chosen method and we hold no alternative details, we will return the funds to your bankroll after 7 days.

Bonuses and Promotions

Our welcome offer gives new casino players 50 free spins after a first deposit of £10 or more, credited instantly against a specific game. Any winnings from these playojo free spins are yours to keep in full, with no wagering requirement attached. Our bingo welcome offer awards 500 free bingo tickets once £10 or more has been wagered on bingo following a qualifying deposit, subject to a 48-hour validity window and one claim per player. New players registering from Northern Ireland are not eligible for this bingo offer.

Every bonus we issue, without exception, is completely free of wagering requirements, and all bonus winnings are paid to you in cash. All advertised first-deposit offers are subject to an automatic eligibility check at the point of registration; if we determine an account is not eligible for bonuses, we will notify you by e-mail when your account is created.

We apply a Fair Play Policy to all rewards, including OJOplus, OJO Levels and OJO Wheel spins. We may remove balances, current rewards, future rewards or the account itself where we identify low-risk betting patterns designed purely to extract bonus value, including equal betting, hedge betting, zero-risk wagering, doubling systems or collusion between accounts.

Our Loyalty Program

We reward every game played through our OJO Levels program, unlocking free spins, OJO Wheel spins, free bingo tickets, Prize Twister rewards and cash as you progress. Levels never go down once achieved. Our OJOplus feature returns a percentage of every real-money bet you place, win or lose, credited in real time to a separate balance that you can withdraw at any time with no wagering attached. We publish the exact OJOplus percentage for each game on our site and may change it without prior notice. Any unredeemed OJOplus balance is removed after 180 days of account inactivity. We also offer regular Kicker promotions, and we encourage you to check our playojo kicker code offers directly within your account for the latest personalised rewards.

Games and Fair Play

We offer thousands of playojo slots, over 370 jackpot titles, more than 60 live dealer games and a full bingo product spanning 90-ball, 80-ball and 75-ball rooms. All games supplied through our platform are provided by licensed studios including NetEnt, Evolution, Pragmatic Play, Play'n GO and dozens of other approved providers, and our random number generator is independently tested to ensure fair outcomes.

Customer Support

Our support team is available 24/7 through live chat, which becomes available once you are signed in, and by e-mail at support@playojo.com. If a complaint is escalated to a manager, we aim to provide a decision within 96 hours. Should you remain unsatisfied, eCOGRA is available to review the matter independently.

Changes to These Terms

We may update these terms from time to time to reflect changes in our services, our regulatory obligations or our promotional offers. We recommend checking this page periodically. Continued use of your play ojo casino login after any update constitutes your acceptance of the revised terms.

Responsible Gaming

We are committed to supporting safer gambling. Our platform includes deposit limits, time-out tools, self-exclusion options and links to independent support organisations. If you feel your play is becoming a concern, we encourage you to contact our support team for guidance on the tools available to you.